Refund policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to start a return

To request a return, please contact us at support@westhaven.uk.
If your return is approved, we will provide you with instructions on how and where to send your item. Returns sent without prior approval will not be accepted.

Return shipping costs

• If the return is due to a change of mind, the customer is responsible for return shipping costs.

• If the item is faulty, damaged, or incorrect, we will cover the return shipping cost or provide a replacement at no additional charge.

Damaged or incorrect items

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will resolve the issue as quickly as possible, either by replacement or refund.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order once your return has been approved.